Frequently Asked Questions
Everything you need to know about your ritual.
When will my order arrive?
Standard shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund, even if the product has been opened.
Are Tatcha products cruelty-free?
Yes, Tatcha is proud to be cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How do I know which products are right for my skin type?
We recommend taking our Ritual Finder quiz on the website or scheduling a complimentary 15-minute virtual consultation with one of our skin health experts.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Please check our shipping page for a full list of available countries.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Afterpay for interest-free installments.